Frequently Asked Questions

Mynlox presents a focused product range across air compression, hand and upper-limb rehabilitation, massage and home care, and patient transfer.

Mynlox products are produced by Xiamen Minle Electronics Co., Ltd., a manufacturer based in Xiamen, China, where product development, production and sales work as one system. From first enquiry to shipment, export customers work with one contact team.

The producing factory operates under an ISO 13485 quality system. Model- and market-specific items — CE, FCC, EMC and RoHS test reports, a BSCI social-compliance audit, and registered design or patent records — can be shared for the exact model and destination market.

Components and assemblies are checked during production, models are tested for safety, EMC and RoHS scopes, and units are inspected before packing. Pre-production samples, pre-shipment inspection and third-party test or audit arrangements can be discussed for the project.

Covered units carry a 12-month warranty period from shipment against manufacturing defects. Any quality issue is reviewed against the agreed order documents and resolved with the customer directly.

Pricing reflects the model, configuration, quantity and packaging. Volume programmes and long-term distributor or brand programmes can be discussed on a confirmed brief, and the quotation records the applicable price for the project.

Please include the model or product family, destination market, quantity, configuration needs and any branding or packaging requirements.

Browse hand and wrist training devices, air compression products, massage and home-care equipment, and patient transfer products. Each page describes the model and configuration shown.

Compare the model-specific photos, controller, wearable components, accessories, intended use and approved documents before choosing a configuration.

Confirm the exact model, supplied configuration, intended use, destination market and the documents needed for that market.

Available operating demonstrations are shown on the relevant product pages. Ask about the model you are considering.

No. Controllers, sleeves, accessories and other included components can differ by model. Use the model-specific photos and documents when comparing products.

System documentation, model test reports and intellectual-property documents have different scopes. Share the model and destination market so the relevant file can be identified.

Yes. Share the exact model, destination market and requested claim or use so the document scope can be reviewed against the enquiry.

The brief is reviewed against the requested model, market, quantity and configuration. The next discussion and any required documents are then confirmed for that project.

Production, inspection, shipment and follow-up responsibilities are set out in the agreed order documents for the project.

Product selection, distribution, private label, packaging, document review and OEM / ODM scope can be discussed from a confirmed model and market brief.

We review enquiries in the order they arrive and aim to reply as quickly as possible; most enquiries receive a first reply within one business day.

English and Chinese.

The catalogue is organised into Air Compression, Hand & Upper Limb, Massage & Home Care and Patient Transfer.

A product page can show the model identity, product images, included configuration, accessories, intended-use notes and any approved documents supplied for that model.

Samples are available for selected models. Sample cost and freight are confirmed before dispatch, and can be credited against the following bulk order for the same model when agreed in the quotation.

Check the model-specific instructions and discuss intended use, size, left or right hand, accessories and destination-market requirements before selecting a configuration.

Confirm the model, intended use, approved imagery, labels, manuals and destination-market wording before publication.

Yes. List one row or section per model and keep the intended use, destination market, quantity, configuration and document requirements attached to that model.

MOQ depends on the model, configuration and packaging. For our listed models, starting quantities are typically between 50 and 500 pieces; the exact MOQ is confirmed in your quotation.

Yes. Model images, configuration details and available documents can support your listings — share your sales channel and destination market in the enquiry.

Yes. Start with a model or product family and share the brand, market, quantity and development direction for the discussion.

Selected products can be reviewed for logo placement, colour, labels, manuals and packaging after the model, artwork and scope are confirmed.

Payment terms are confirmed in the formal quotation and order documents for the specific project.

Share the destination, quantity, carton or product information and preferred shipping method so the available options can be assessed.

Timing depends on the confirmed model, stock position, customization, quantity, production approval and shipping method. The project documents record the agreed timing.

Labelling, carton, manual and freight-forwarder requirements can be included in the destination-market brief for review.

Freight details are confirmed after the destination, quantity, carton information and shipping method are available.

The agreed order contact and project documents define the update points for production, inspection and shipment.

Commonly quoted delivery terms include EXW, FOB, CFR and CIF (FOB Xiamen). Quotations are issued in USD, EUR or CNY, and payment types such as T/T, L/C and credit card can be reviewed per project. The terms that apply are recorded in the quotation and order documents.

Sea, air and express shipping can be arranged, together with vessel booking, goods consolidation, customs declaration and shipping-document preparation.

In-stock units are prepared for dispatch within a few working days. Made-to-order or customized batches typically ship within 30–45 days after order confirmation, depending on model, quantity and packaging. The agreed timing is recorded in the order documents.

Yes. Labelling, carton marks and marketplace or FBA-style preparation requirements can be reviewed and confirmed with the destination-market brief.